FAQ
FAQ This page has answers to most of your question related to our gift delivery service in Bangladesh. Please contact us if you can't find your answer or if you need a customized service. Q1#Where do we deliver gift and flowers? We deliver gifts, cakes, flowers, groceries to all cities of Bangladesh except Khagrasori and Bandarban. Q2#Who deliver gifts in Bangladesh? All of our services are delivered in-person by our own trained and trusted delivery man. All of our staff carry company issued photo ID. When is delivery charge applicable? Delivery to Dhaka metro is free for 0.5 kg, 1kg and 1.5 kg,2kg and other items is totally free, . Our head office and operation center is at mirpur, Dhaka and we do not have any other branch. All gift items and flowers are shipped from Dhaka if the order is for other cities. For deliveries to outside of Dhaka, delivery charge will be added during checkout. Single charge is applicable to an order and it doesn't matter how many products you have in an order. Q3#Do we send gift to other countries? At this moment no Q4#When do we delivery gift? Arkinas delivers gifts, flowers, cakes, food items in all cities of Bangladesh from 6 am in the morning to 11 pm at night. You will have the option to select your preferred gift delivery time at checkout. Q5#How to select your delivery date and time? You will have the option at checkout to select your preferred delivery date and time. Gift delivery time for Bangladesh is divided into time windows i.e. Before 8 am, in between 9 to 11 am etc. to ensure your gift is delivered in-time despite any traffic jam or bad weather. Delivery times of some items are dependent on the opening time of supplier, for example some supplier’s products are available after 11 am due to their opening time. Q6#Do we call before delivery? What about surprise gift in Bangladesh? You can always call us. We will call the recipient in your given phone number if you mention 'Yes'. We will let them know when we are scheduled to deliver the gift. It is safe to select 'Yes' for call if you want the addressed recipient to receive the gift. We will not call the recipient if you select 'NO' at checkout. In that case, we will go to your given delivery address at your preferred delivery time to surprise the recipient. We will leave the gift with available person at delivery address if addressed person is not there at that time. Q7#How can you add wish on a cake? You will have the option at checkout to provide your text. Q8#What are the free items with a gift delivery in Bangladesh? photo confirmation of your gift and recipient with every order is free. Also you will receive our warm customer service as you require. Q9#When or how early should you place your gift order? What about urgent or same day gift delivery? The earlier you place the order, the better it is for us to organize it and add it to our schedule. We recommend our customers to place their orders 48 hours prior to the delivery time. But we understand that you may need to send a gift today, and we have designed our inventory and checkout to allow same day / urgent orders in Dhaka, Bangladesh. You can place same day / urgent order until 4 pm Dhaka time. Q10#What if there is a Strike/ Road Block / Sudden flood or unavoidable situation to hold delivery? We will contact you and try to find a suitable time to deliver the gift as soon as possible. We may make a decision to expedite a gift delivery in Bangladesh if there is not enough time or not enough options based on actual situation in the field. Q11#How do we send order, payment and gift delivery confirmation? Arkinas keeps regular communication with customers to keep them up-to-date.You will receive an email as soon as you place an order. This email will have a order number. Please check your 'Junk' folder as well as 'Inbox'. You will receive 'Photo Confirmation' of your gift within 24-48 hours of delivery. At any time, you can reply to any of the email from arkinas to ask questions about your order or to make any changes. Q12#What is Photo Confirmation? How do you receive photo? Photo confirmation is a unique service of arkinas to let you know that we have delivered exactly what you have ordered. We can also request recipient to let us take photo of him/her during delivery. You can select Yes or No for this service at checkout. Photo confirmation is a free service and it is only available when we deliver gifts to an address. It's a great way to see your friends and family members in Bangladesh that you haven't seen for a while. We will send you photo confirmation in the email that you will use in our order. Please visit our Facebook Album to view photos of few recent gift packages that we have delivered in Bangladesh. Q13#What if you don't know the address of the recipient? No problem at all. Just provide delivery date, time and recipient's phone number and we will call her/him to find out the address. Q14#What is the guaranty that your order will be delivered in-time? Thousands of our customers can't go wrong to say that arkinas provides the best gift delivery service in BD. Our online gift delivery and customer service team and the network of quality product suppliers are our strongest point, which is backed by almost 2 years of experience. You may not find the cheapest product and service here but you will surely find satisfaction once you will hear from a joyous gift recipient in BD. We take care about our valuable customer and we love them.