Terms and Conditions

1. Arkinas will not be responsible for any swap, change, exchange of any gift item after the recipient has signed and receive the gift
2. It is the customer's responsibility to provide the correct address and contact details of the recipient. Arkinas is not responsible for delay in delivery or no show on delivery date and time due to the wrong information in the order.
3. Arkinas do not store any payment data on this site or on the server. All payments are processed by 3rd party payment gateway
4. Arkinas is not responsible for preserving perishable products (cake, flower, food items) after delivery. Perishable items will be not subject to any refund if hasn't been preserved properly after delivery.
5. If not all the items in delivery are qualified for a refund, you will receive a refund for that item only, not the whole order.
6. A gift delivery service will not be subject to refund if the recipient refuses to accept the gift.
7. You have the option at checkout to select a time window in a day to select as your delivery time. Arkinas holds the right to alter delivery time depending on the current situation, such as floods, traffic, etc. Your order will not be subject to a refund if it is delivered within your selected delivery date. Your order can be subject to refund if we fail or unable to deliver on the delivery date that you have selected during order.
8. Products such as flower bouquet, cake design can vary from the advertised design on our site due to different seasons in Bangladesh,
   different or new chefs in a bakery, etc. Such products will not be subject to refund as long it is almost similar to the advertised product.
9. You will receive a full refund if we refuse/cancel an order that you have paid for.
10. You will receive a full refund if we are unable to deliver your order on your selected date.
11.purchased  product substituted with another same category product of equal or greater
    value in case of unavailability
12. Terms and Condition and Arkinas policy is subject to change without prior notice

     Please contact us if you have any questions or concerns about any of our policies.